Returns & Cancellations

We want you to love every bottle.

Damaged or faulty wine

If a bottle arrives damaged, or a wine is corked or otherwise faulty, contact us within 30 days of delivery at info@margerumwines.com or (805) 845-8435 with your order number and a photo where possible. We will replace the wine or refund it.

Changed your mind

Because wine is perishable and its sale is regulated, we cannot accept returns of wine that has shipped unless it is faulty. Unopened wine bought at the tasting room may be returned within 14 days with a receipt.

Cancelling an order

An online order can be cancelled for a full refund any time before it ships — call the tasting room or email us with the order number. Once a carrier has collected the order it cannot be cancelled, though you may refuse delivery; the return shipping charge will be deducted from the refund.

Wine Club

Club shipments can be customized or skipped before the cut-off announced for each release. Cancellations of membership must be received 30 days before a club shipment; we ask new members to take three shipments.

Events

Event tickets are non-refundable unless we cancel the event, in which case they are refunded in full.

Refunds

Refunds go to the original payment method within five business days of our approval.